To include a ticket, check the fields and proceed with the following steps:

1. When the user clicks the Create New button, the Add Ticket dialog appears.
2. Enter the following given fields:

• Case Number *: Input a case number related to the ticket, if there is one. This will connect the ticket to a certain client or case.
• Assignee *: Choose an assignee from the list. This provides the user adding the ticket with the ability to allocate it to a particular user or team that can deal with it.
• Subject *: Provide a short title or subject summarizing the issue or request in the provided field.
• Priority *: “Select Priority” from the dropdown. This enables the user to specify the importance or urgency of the ticket (e.g., High, Medium, Low).
• Status *: Choose Status like Solved, Not Solved, In Progress, etc. from the drop-down list. It enables the user to assign an initial status to the ticket (e.g., Open, New).
• Estimated Completion Date & Time:
• Enter the desired or estimated date for completing the ticket.
• A time field to enter the estimated completion time.
• Description: A text entry to give an in-depth explanation of the request, task, or problem. This entry allows for more descriptive information than in the subject line.

3. Click the SAVE button to submit the changes into the system.