Filter and Search Options

Several filter fields at the top of this page are found to filter the list of tickets:

• Assignee: To filter tickets with an assigned user or team from dropdown.
• Status: This enables filtering tickets according to their current status (i.e., Open, In Progress, Resolved, Closed) from the dropdown menu.
• Priority: This enables filtering tickets according to their priority level (i.e., High, Medium, Low).
• Branch: Filter tickets related to a given branch from the dropdown menu.
• Created From: Filter tickets created from and after a given date.
• Created To: Filter tickets created up to and before a given date.
• Reset Filters: Use the reset button to remove any previously applied filter criteria.
• Search: A button to use the entered filter criteria.

In general, the “Tickets” page handles and follows up support requests or tasks. It enables users to:

• Create new tickets.
• Browse and filter open tickets according to criteria such as assignee, status, priority, branch, and date opened.
• View important information regarding each ticket, such as its case number, branch, assigned to, creation date, subject, priority, status, and creator.
• Perform operations on specific tickets.