The overview dashboard provides caseworkers with a comprehensive snapshot of their workload. They can easily track new cases, closed cases, overdue tasks, returned mail, and items not yet mailed out. The dashboard also features quick access to essential tools such as document management, updating event outcomes, conducting audits, accessing quick links, managing mails, and filling out forms. Caseworkers can create and manage personal notes to streamline their workflow. Additionally, they can stay informed about upcoming events and recent activities related to their cases.