Add Call Logs feature is used for entering details of a phone call on a case manually within the case management system. To do this, users can follow the bellow steps:

1. In the left navigation pane, click the Front Desk>Overview option.
2. At the upper right corner, click the Add New button.
3. Add Call Log dialog will appear.
4. Enter the following details:
   1. Choose the client type from the dropdown.
   2. Enter the first and last name of the client.
   3. Enter the contact number.
   4. Branch (Required): Choose the branch corresponding to the call from the dropdown.
   5. Date (Required): Choose the date of the call.
   6. Time (Required): Choose the time of the call.
   7. Duration (IN MINUTES): Input the duration of the call or spent time in minutes.
   8. Received For: Dropdown to choose the user the call was received for.
   9. Received By (Required): Choose the user received the call by.
   10. Received On Line: Fill in the line or means by which the call was received.
   11. Call Type: Choose the call type from the dropdown (e.g., “Incoming” or “Outgoing”).
   12. Call Outcome: Choose the call outcome from the dropdown (e.g., “Connected”).
   13. Call Status: Fill in the call status (e.g., “Good” or “Bad”).
   14. Source: Choose the call source from the dropdown.
   15. Translation Required: Fill in the text to show if translation is needed.
   16. Call Notes: Enables inputting notes regarding the call.
5. Click the Save button to capture the changes.
6. Once the user saves, the call log automatically appears in the call log area of the internal case page for that particular case number.