Dashboard

Dashboard

The dashboard module consists of a summary of recent activity, all events, initial consultation, follow-up, key indicators, upcoming events, add event/appointment, add new lead, call log, visitor, search, etc.

Add Event/Appointment

The Add Event/Appointment form, wherein the users can add new events or appointments in the application.

The add event/appointment consists of two major parts:

  • New Client: Adding an event/appointment for a new client.
  • Existing Client: This field enables searching for and choosing an existing client, filling in some of the personal information in advance.

To add an event and appointment, follow the steps below:

For New Clients:

Enter the client’s personal details against which the appointment/event is to be scheduled. The fields preceded with an asterisk (*) need to be completed. 

  • First Name *: Add the first name of the client.
  • Last Name *: Add the client’s last name.
  • Email *: Add the email address of the client.
  • Mobile Phone Number *: Select the country code using the dropdown and add the client’s mobile phone number.
  • Purpose Of Visit *: A drop-down menu to choose the purpose of the client’s visit or the event/appointment purpose.
  • Select Category: A drop-down menu to classify the client or the event/appointment purpose.
  • Nationality: Choose the nationality of the client from the drop-down.
  • Language Preference: A drop-down menu to choose the client’s preferred language.
  • Reference: Choose how the client was referred or the lead from the dropdown.
  • Fee Quoted: Type in the fee quoted for the event or service.
  • Follow-up Date: Enter a follow-up date, if necessary.
  • Office Notes/Strategy *: Include any internal notes or strategic details about this client or appointment.

 

APPOINTMENT/EVENT DETAILS:

  • This section records the details of the booked event or appointment.
  • All Day: A checkbox that, when ticked, means the event/appointment will be all day, and start and end times may become less important or be suppressed.
  • Event/Appointment *: Drop-down menu for choosing the nature of the event or appointment being booked (e.g., Initial Consultation, Follow-up Meeting, Hearing).
  • Branch *: Choose the appropriate branch or location of the event/appointment from the drop-down.
  • Assignee *: Choose the staff member who will be assigned to this event/appointment from the dropdown.
  • Start Date *: Enter the start date if necessary.
  • Start Time *: Manually type and enter the start time.
  • End Date *: Enter the end date. If necessary, alter this date if the event/appointment extends over several days.
  • End Time *: Enter the end time of the event/appointment.
  • Set Reminder: A drop-down menu for setting a reminder prior to the event/appointment.
  • Event Title: A text input field for inputting a certain title or topic of the event/appointment.
  • Add Video Conferencing: Choose a video conferencing tool (e.g., Zoom, Google Meet) if the event/appointment is to be conducted online.
  • Location: A field for inputting the actual location of the event/appointment, if the event/appointment is to be conducted in-person.
  • Optional Attendees: Add other attendees (probably existing contacts or users of the system) to the event/appointment. Ticking this allows adding multiple attendees.

 

  • Purpose/Agenda Of Meeting: Enter the details of the purpose or agenda of the scheduled event/appointment.
  • Notify Client: A checkbox when ticked, the client will be sent a notification (e.g., email, SMS) for the scheduled event/appointment.
  • Add Reminder: Save the event/appointment and maybe include a reminder to the user’s calendar or notification system.

Existing Client

This section tells us that the form is modified to book an event/appointment for a client who is already in the database.

To enter the existing details, follow the instructions below:

  • Search by client name, email or phone number: There is a search field, which enables finding the client customers want to arrange the event/appointment for. The system will offer corresponding results as users enter the client’s name, email, or phone number.
  • Enter the client’s personal information (First Name, Last Name, Email, Mobile Phone Number, Nationality, Language Preference, Reference, Fee Quoted) are all pre-entered in the system and will automatically fill in when an existing client is chosen from the search field above.

Appointment/Event Details:

  • This field is very much the same as in the “New Client” view, although with some possible variations in compulsory fields or defaults:
  • All Day: The checkbox is still present.
  • Case Number: Input the “Case Number” when booking an event/appointment for a current client. This indicates that events/appointments may be associated with cases in the system. This is indicated by being marked with an asterisk (*), so it’s a required field.
  • Event/Appointment *: Choose the type of event or appointment from the dropdown.
  • Branch *: A dropdown menu to choose the corresponding branch.
  • Assignee *: Choose the assigned staff member from the dropdown.
  • Start Date *: Input the start date if required.
  • Start Time *: Type manually and input the start time.
  • End Date *: Input the end date. In case of need, change this date if the event/appointment lasts for a few days.
  • End Time *: Input the end time of the event/appointment.
  • Set Reminder: A drop-down to set a reminder with “xx Minutes” already chosen by default.
  • Event Title *: Name the event/appointment. It is an asterisk-marked and required field for current clients.
  • Add Video Conferencing: A drop-down to select video conferencing facilities.
  • Location *: Location to be put in, marked by an asterisk and made required.
  • Optional Attendees: Other attendees from the drop-down can be added.
  • Purpose/Agenda of Meeting: A field to describe the purpose or agenda.

 

Notifications and Actions:

  • Notify Client: A checkbox to notify the client.
  • Add Reminder: A button to save and add a reminder.

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