Incoming mail refers to the letters or packages that have arrived at the office. This feature helps to organize and keep track of these items electronically. This record includes details like the case number associated with the incoming mail, tracking number, and Mail Carrier.

How to add mail information under incoming mail

• Click “Add New Mail”
• Enter the case number
• Mail number is pre-selected
• Enter the name of the sender
• Enter the tracking number
• Select recipient
• Select branch or office location
• Select incoming mail type (ie. biometrics notice, receipt notice, etc.)
• Select mail carrier
• Select mail received date
• Click “Add File” to upload the scanned mail
• Enter the next step to be taken after receiving the mail
• Enter a description
• Click “Save”